| 1. | Consulting services & technical advice will be provided within 5 working days from the date of receipt of a complete application. | ||
| 2. | Laboratory analysis expertise within a working day from the date of receipt of a complete application as follows: | ||
| i. | Soil analysis | ||
| - | brief in 7 days. | ||
| - | partially within 35 days. | ||
| - | complete within 60 days. | ||
| ii. | Steel analysis | ||
| - | brief in 7 days. | ||
| - | complete within 35 days. | ||
| iii. | Leaf analysis within 30 days. | ||
| 3. | Regulatory Services | ||
| A) | Plant Quarantine Act 1976: Results for the application of certificates / permits / licenses that meet the requirements / requirements within a working day from the date of receipt of a complete application as follows: | ||
| i) | Import permits for plants, crop materials, crop media, packaging materials, soil, organic fertilizers and beneficial organisms within 5 days. | ||
| ii) | Phytosanitary Certificate and CITES Certificate (Convention on International Trade in Endangered Species) within 2 days. | ||
| B) | Pesticides Act 1974: Decision for the application of certificates / permits / licenses that meet the requirements / requirements within a working day from the date of receipt of a complete application as follows: | ||
| i) | Permits to import pesticides that are not registered for educational / research purposes within 10 days. | ||
| ii) | Licensing of pesticide wearers and assistants within 10 days. | ||
| iii) | Premises licensing to sell / store for sale within 15 days. | ||
| 4. | Inspectorate Services (Certification and Verification) | ||
| A) | Results for qualifying certification applications within a working day from the date of receipt of a complete application are as follows: | ||
| i) | MyGAP (Malaysian Good Agriculture Practices) certification within 2 years. | ||
| ii) | MyOrganic (Malaysian Organic) certification within 3 years. | ||
| B) | Certification that meets the requirements / requirements within a working day from the date of receipt of a complete application as follows: | ||
| i) | MPCA (Malaysian Phytosanitary Certification Assurance Scheme), MAFAS (Malaysian Fumigation Accreditation Scheme) and MAHTAS (Malaysian Heat Treatment Accreditation Scheme) certification within 30 days. | ||
| C) | Quality assurance certificate for rice seed consignment and crop material that meets the requirements and standards within 14 working days from the date of receipt of complete application. | ||
| 5. | Customer complaints will be answered within 14 working days from the date of receipt of the complaint. | ||
| ** Time period refers to the number of working days | |||
